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Packages are generally dispatched within 24 hours of receipt of payment and are shipped via Australia Post. If you require tracking or signed drop-off please let us know, there will be an additional charge.
Shipping fees include handling and packing fees as well as postage costs. Our shipping costs are based on Australia Post charges based on size and weight. We do not hide the shipping cost within our product price. If we get a cheaper shipping cost we will pass on the savings to you. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. We do our best to recycle cartons to keep costs down.
If an item you ordered arrives damaged depending on the extent of the damage you may be entitled to a refund, repair or replacement. Before returning the goods to us, contact us by email at email@example.com and if damaged it is often wise to take of photo of the state the package and goods arrive in.
Contact us on firstname.lastname@example.org. We are responsible for resolving delivery issues with Australia Post or a courier company used to deliver the goods.
Know your rights: All Australian online businesses have the above responsibilities under the 'consumer guarantee' in Australian Consumer Law