You cannot place a new order from your country. United States
Applicable Law and Consumer Protection:
It is good news for our customers. We are an Australian business and therefore you are protected by the “consumer guarantee” under Australian Consumer Law. We aim to meet or exceed our obligations.
Make sure you know your rights when using an online store, in particular warranty, goods lost in transit, returns and refunds. Under Australian Consumer Law when you buy a product it comes with automatically guarantee that they will work. If you buy something that isn’t right, you have rights as detailed on the Australian Competition & Consumer Commission (ACCC) http://www.accc.gov.au/consumers/consumer-rights-guarantees
If you are unhappy with our service or the product you should make a complaint. In the first instance, contact us at firstname.lastname@example.org this ensures your complaint is in writing from the start. Give us some time to respond and resolve the issue. We generally will not need proof of purchase as all of your past order information should online and available to you, the order number would be useful.
If you after working with us you are having difficulty resolving the problem within a reasonable time you can contact the ACCC or other organisations that can assist consumers ACCC provides has a list of options such as the Consumer Protection agency in your state. As a business based in Victoria we fall within the jurisdiction of Consumer Affairs Victoria.
As the ACCC points if needed a final step might be to take legal action and may be entitle to take the complaint to your local state and territory small claims tribunal. We don’t know much about this process as we have never been in such a situation.
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We have a range of “Liscenced” Products. These are products manufacture under a licence agreement with the owner of the registered brand or trademark, such as Disney, Sesame Street and ABC. We only source legitimate products from recognised Australian suppliers.